HMRC app users treble payments to £121m

HMRC app users treble payments to £121m

Nov 27, 2023

Nearly 100,000 taxpayers have used the HMRC app to settle tax bills of £121m in the last six months.

Usage is up threefold on the same period in 2022 when just 36,467 users paid a total of £34.6m.

The Apple version of the app is rated at 4.8 out of five stars with mostly positive comments, one four-star review said: ‘I’ve been using this app for a while and it’s useful to be able to access your tax information. It’s not the easiest App to navigate and takes a bit of getting used to where information is.’

On the Google Play store, the app has a rating of 4.3 out of five stars although recently has been receiving bad reviews with one saying: ‘Payment for self-assessment are not showing up in the app after six months. After one hour spent over the phone, someone told me “the payment hasn’t been allocated”.

‘Unfortunately, before talking with the clerk, I paid again the same amount as to avoid penalties. The app is massively glitchy. Does not update payments. I am being prompted to make payment again. It is very stressful, very confusing, zero help. All is designed to maintain unclarity. Calling HMRC for help is a nightmare.’

HMRC describes the app as the ‘quickest and easiest way to pay self-assessment tax bills’, although there is the offer of live and recorded webinars available for those who need help. There is also video guidance on YouTube.

Since February 2022 taxpayers have been able to pay their self-assessment tax bills via the app with the most payments made in January 2023 with 56,738 people paying £125,819,051. July 2023 was the app’s second most productive month with 29,774 people paying £54,842,874.

Myrtle Lloyd, HMRC’s director general for customer services said: ‘We all have busy lives, so it makes sense that more and more customers are choosing to access their personal tax information and pay their tax bill through the HMRC app. It gives them the flexibility and convenience they need – as well as peace of mind that their self-assessment is sorted.’